211 WNY is a three digit phone number that connects people to services.

24 hours a day, 7 days a week people can dial 211 or 888-696-9211 and talk to a trained information & referral specialist who is able to identify services in the community that can provide them with the help they need.  

Information available through 211 include: basic needs, food assistance, free tax preparation, holiday assistance, housing, job training, legal counseling, mental health services, substance abuse services, volunteer opportunities, and more.

211 WNY covers seven counties in WNY: Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming. Allegany County is covered by 211 Finger Lakes.

211 is available 24/7 across New York State. Additionally, over 93% of the United States and 71% of Canada populations are served by a 211.